Martel Customers Offer Praise for Superior Products & Service

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One of the most important benefits that customers realize after a quality installation by Martel Windows and Doors is lower utility bills. As Jed Rogers of the Allandale neighborhood of north-central Austin, Texas recently wrote, “our home is so (much more) energy efficient now. We recently used Martel for all the windows for a complete renovation and were very pleased with the communication, the price, the product, and the customer service.”

Martel Windows and Doors, LLC is a family-owned and operated Austin, Texas-based business focused on customer service and offering American-made clad wood, fiberglass, vinyl and aluminum windows and doors. All of its manufacturers’ product lines are designed to meet the specific needs of the homes and homeowners in the Central and South Texas regions.

In addition, using Martel’s products enables customers to contribute to energy conservation while saving money on energy costs. Many products are Energy Star rated and Green Seal certified. Martel also offers installation services, design guidance, engineering and architectural support; and it services all products it sells.

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The team at Masters Touch Custom Homes based in Lakeway, Texas weighed in with a telling testimonial recently, writing that

“(Owner) Sean (Miller) and the whole team at Martel provide the best service on door and window sales in Austin. I have always been told you can buy windows from anyone, but it’s the service that you pay for. (Martel stands) behind their service. Customers are always right with the Martel team, and they respond quickly and professionally on every order.”

Many customers are thrilled at how Martel’s products make such a significant difference in the look and feel of their home. The Boyd family was particularly appreciative, writing that “we replaced two sets of French doors and a bathroom window. The difference these products have made in our newly remodeled home is amazing. We have so much more natural light and comfort just knowing these beautiful doors have such a great warranty. The team at Martel was wonderful and the product is perfect. I would highly recommend working with Martel.”

 

Another homeowner was impressed with Martel’s line of Milgard products, writing

“We decided to purchase (Tacoma, Washington-based) Milgard products from Martel Windows and Doors because we were so impressed with them from the very beginning. From our first visit to their showroom, you could tell everyone there was knowledgeable and cared about the work they did and the company they worked for.

 

Once we placed our order Martel was in constant contact with us, updating us on the progress of the order,” the testimonial continued. “The installation team was on time and always kept a clean work area. When they (were finished), the windows looked great, and the after-sale support from Martel exceeded our expectations.”

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Many customer who shop competitively among different window and door providers ultimately choose Martel, with telling results.

“We selected Martel because they invested the most effort in helping us explore options and selecting a product that fit our requirements and budget. (Martel Sales Manager) Christie Chisena was a pleasure to work with and took time to fully explain the process (before any work was started).

 

We replaced nearly every window in our home with the Milgard Style Line products,” the testimonial added. “It was very helpful to actually see these windows in their Austin showroom before making the commitment. The installation was performed by Joel Knight and his crew, who took care to cover our floors, electronics, and furniture in the areas where they were working, and removed all debris after completion. Once installed, the finish out was completed exactly as we had agreed to beforehand. These windows replaced our 15-year old aluminum units. The differences both visually and in energy efficiency are amazing.”

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Martel sells, installs, and services high-quality and energy efficient clad wood and vinyl window and door products. The company, which Owner Sean Miller started in 2010, was recently cited by the June/July 2015 edition of Door & Window Market Magazine as one of the three fastest growing window and door companies in the nation.

Read more fabulous reviews on our Houzz page!

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